Higher education sector controller University Grants Commission (UGC) will now monitor and fix all the grievances of the students and staff in varsities through a centralized portal called ‘e-Samadhan’, which will be functioning next week.
“The resolution of the institutional commodity grievances has always been a top priority of the commission and in a step towards that, UGC has come up with e-Samadhan-Online Grievance Registering and Monitoring System which is a digital platform for stakeholders to identify and apply for grievances, feedback or queries,” the official said.
This platform ensures clarity, controls unfair practices in Higher Education institutions and provides a time-bound mechanism for redressal of grievances according to UGC.
The commission has combined its current portals and helplines except for the anti-ragging helpline and developed the new portal. The UGC e-Samadhan would be a single Window system for all the stakeholders for reporting their complaints/ grievances on the portal which would be open all the time. A toll-free No. 1800-111-656 will also be available on the UGC website 24×7 for lodging complaints by the stakeholders on any issue faced by them.
The user would be able to register a complaint by following an easy method with the help of a mail ID or making a phone call on the toll-free number. The complaints get recorded and a docket number shall be allotted which would automatically be reflected in the concerned bureau head’s accounts. The concerned head shall solve the issues within a defined time.
For effective execution, the concerned Bureau Head will check the complaints every day while the secretary or the chairman will do it weekly.
Earlier, the UGC provided different mechanisms. Due to the non-availability of a single-window system, stakeholders were reporting numerous complaints/ complaints at different places. Due to this, the redressal mechanism was operating at a slow speed, which was causing additional concern to the stakeholders.
